The fine print
Refund Policy
Last updated October 11, 2026
First paid purchase
You may request a refund within 14 days of your initial paid subscription purchase. Contact us through /contact using your account email and include the transaction reference, purchase date and reason. Do not send card numbers or security codes.
Renewals and cancellation
Cancel in the billing portal to prevent the next monthly renewal. Cancellation alone does not request a refund. Outside the initial 14-day purchase window, recurring charges and partial billing periods are not normally refunded, except where required by applicable law or Paddle policy.
Payment issues
Contact support about duplicate charges, unauthorized transactions or service problems. For purchases processed by Paddle, you may also use the support link in your Paddle receipt. Approved refunds are returned through the original payment method; processing time depends on the payment provider and bank.
Your rights
This policy does not limit mandatory consumer rights, statutory withdrawal rights or rights provided by Paddle as merchant of record. Free accounts have no payment to refund. Paid purchases are available only after checkout is enabled.
Questions? Email [email protected] or contact ReplyOnSite support. View pricing · Refund policy
Service operator: Online Creative Network.