The fine print
Terms of Service
Last updated October 11, 2026
Using ReplyOnSite
ReplyOnSite is operated by Online Creative Network. ReplyOnSite provides website live chat, an agent inbox, a knowledge base and AI assistance. By creating a workspace, you agree to these terms and confirm you may act for that workspace. Email [email protected] for account and service questions.
Accounts and acceptable use
Keep your credentials secure and use the service lawfully. Do not send spam, malware, unlawful content or payment card details through chat. You are responsible for your team, published knowledge and the visitor data you collect. We may restrict abusive activity or suspend accounts that threaten others or the service.
Plans and billing
Free includes one agent seat, one website and 50 AI trial replies once. Paid monthly plans are Starter $9.50, Growth $24.50 and Business $49.50 USD per workspace, with the limits on our pricing page. These are regular monthly prices, not time-limited introductory discounts. Taxes, where applicable, are shown at checkout. Paid checkout is available only when enabled.
Renewals and cancellation
Paid subscriptions renew monthly until canceled. Cancel using the billing portal before renewal to avoid the next charge. Paid access continues through the current billing period. Plan switches may create an immediate prorated charge or credit, disclosed before confirmation. A failed payment or expired subscription returns access to Free limits; additional seats or sites cannot be added above those limits.
Payment processing and refunds
When Paddle checkout is available, Paddle acts as merchant of record for purchases processed through it. Its buyer terms and applicable consumer rights apply to that purchase. Our refund policy at /legal/refund explains first-purchase requests. Free accounts are never automatically charged.
AI use and limits
Bot replies and agent AI actions share the plan allowance. Free trial usage does not reset. Paid allowances reset each billing month without rollover. AI may be incorrect; review important answers and keep your knowledge base accurate. Do not rely on AI for medical, legal or financial decisions. When your allowance is exhausted, human chat remains available.
Your content and privacy
You retain rights to the content you provide. You authorize processing needed to deliver the service, including AI processing when you enable or use AI features. Our privacy policy describes the data involved. Do not upload data you are not authorized to share.
Availability, closure and changes
We do not promise uninterrupted or error-free service. Contact support to request account closure and data removal. We may change the service or these terms, with notice of material changes where required. Nothing in these terms removes rights or remedies that applicable law does not permit us to exclude.
Questions? Email [email protected] or contact ReplyOnSite support. View pricing · Refund policy
Service operator: Online Creative Network.